The free plan is a good choice for small businesses or individuals who want to try Zoom before making a decision to invest in a paid subscription. However, the lack of a feature for longer video conference calls is a drawback. If you need to have a meeting that lasts more than 40 minutes, you will need to use another bridge and restart the timer, which can be inconvenient.
One of the key advantages of Zoom is its impressively high call capacity. You can have up to 500 people on a Zoom call at the same time, which is considerably more than any other competitor. However, if you’re planning on using Zoom for large company meetings, it’s best to opt for the upgraded features, which come at an extra cost.
A few years ago, the company ran into controversy over its use of servers located in China. The issue was resolved, and Zoom now offers paying customers the option to control through which countries their meetings are routed. Zoom also has tools to protect your privacy and prevent unauthorized recordings.
While most of the features in Zoom are necessary for business users, some are a little more fun. These include video filters, virtual backgrounds, Touch Up My Appearance (to make you look a bit more presentable during a video conference), integration with game apps, and an avatar feature that lets you replace your head with a cartoon animal (beta).
The app’s minimalistic interface makes it easy to navigate. You’ll find controls to turn your microphone and camera on or off, as well as tabs for security, participants, chat, share screen, record, breakout rooms, and more. It is important to familiarize yourself with these options before you hold a meeting to avoid any issues.
Zoom also has a community forum and 24/7 support for users with at least the Pro tier of service. Depending on the tier, this could be via phone or web. If you are a large company with an IT department, you can also purchase additional support services to ensure your team has the right expertise to troubleshoot problems or get trained on new features.
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